All the knowledge that your company needs to understand and practice CX.
A complete diagnosis of the maturity level of your company.
Identification and prioritization of the necessities of your business using the L3 method.
Putting in practice the strategies of Customer Experience with the right tools.
Thus, we can anticipate the main difficulties according to our experience in implementing projects, reducing the investment risk.
Business Assessment is an identification and prioritizing tool to initiatives based in the best market practices, using Design Thinking and Canvas. During this journey, we use the L3 methodology for mapping and prioritize the opportunities of innovation, according to the available resources, the time of implementation and the financial return (ROI).
The final result is a Business Value Map, containing the measurable benefits of each tactical action, and the proposed solutions, related with the four value pillars
Doing the Business Assessment with L3 was key to enable and approve the Project, because we could show in a clear and objective way to the Board´s Company the added value and financial return, which in the end is the most important factor.
The partnership with L3 had made it possible for us to do an immersion involving the main business area of the company. When we compiled the process, we identified which of them could be optimized and which could be automated, making people free to focus on what really matters.