{"id":4696,"date":"2021-11-26T22:15:32","date_gmt":"2021-11-26T22:15:32","guid":{"rendered":"https:\/\/dev.uxagency.com.br\/l3\/ebooks\/ebook-experiencia-cliente\/"},"modified":"2021-12-07T18:38:31","modified_gmt":"2021-12-07T18:38:31","slug":"ebook-experiencia-cliente","status":"publish","type":"ebooks-todos","link":"https:\/\/l3.com.br\/en\/ebooks\/ebook-experiencia-cliente\/","title":{"rendered":"EN Experi\u00eancia do Cliente: 8 fatores cr\u00edticos"},"content":{"rendered":"<p>EN Transforma\u00e7\u00e3o digital \u00e9 o processo de integrar a tecnologia digital no dia a dia da empresa, como uma facilitadora de processos. Al\u00e9m disso, ela vem para mudar o <em>mindset<\/em> de todos os colaboradores da empresa, desde os n\u00edveis hier\u00e1rquicos mais baixos at\u00e9 o \u00faltimo patamar. O\u00a0primeiro passo \u00e9 entender que a maior transforma\u00e7\u00e3o digital \u00e9 implementar a metodologia de Customer Experience (Experi\u00eancia do Cliente, em portugu\u00eas) em toda empresa.<\/p>\n<p>Engana-se quem pensa que a Experi\u00eancia do Cliente resume-se \u00e0 satisfa\u00e7\u00e3o do cliente durante o processo de compra. Muito mais do que isso, experi\u00eancia do Cliente \u00e9 uma metodologia. Ou seja, um comportamento, que deve ser implementado em todos os n\u00edveis e departamentos da empresa. Para te ajudar nesse processo, n\u00f3s desenvolvemos um eBook completo sobre os oito fatores cr\u00edticos que afetam a implementa\u00e7\u00e3o de um projeto desse tipo. Totalmente sem custo.<\/p>\n<p><strong>Nesse eBook voc\u00ea vai aprender sobre:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">O prop\u00f3sito da transforma\u00e7\u00e3o digital<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">As mudan\u00e7as aceleradas pelo Covid<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">O valor estrat\u00e9gico da Experi\u00eancia do Cliente<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">8 fatores cr\u00edticos de Sucesso<\/span>\n<ul>\n<li aria-level=\"1\">Conceitos e Pr\u00e1ticas de Experi\u00eancia do Cliente<\/li>\n<li aria-level=\"1\">Prop\u00f3sito do Projeto<\/li>\n<li aria-level=\"1\">Apoio Executivo<\/li>\n<li aria-level=\"1\">Integra\u00e7\u00e3o departamental<\/li>\n<li aria-level=\"1\">Qualidade de dados<\/li>\n<li aria-level=\"1\">Escolha de ferramentas<\/li>\n<li aria-level=\"1\">Gest\u00e3o de mudan\u00e7as<\/li>\n<li aria-level=\"1\">Gest\u00e3o de projetos<\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Como aplicar a Experi\u00eancia do Cliente a qualquer neg\u00f3cio<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"featured_media":2786,"parent":0,"template":"","categoria-de-ebooks":[38,37,39],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>EN Experi\u00eancia do Cliente: 8 fatores cr\u00edticos - L3<\/title>\n<meta name=\"description\" content=\"Conhe\u00e7a o eBook Gratuito da L3. 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